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Shipping Terms Of Service

Delivery Terms

Currently, we can only send orders to street addresses in Peninsular & East Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.

Delivery Policy

Aquaria KLCC can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. Should the product been damaged during shipping, email a photo of the damaged parcel to marketing@aquawalk.com and we will investigate the matter with the courier company.

We deliver all orders using our standard packaging materials.

There will be up to 2 attempts made to deliver your parcel. If at all these attempts fail, a note will be placed in your recipient’s mailbox for collection at delivery counter at the allocated offices of the courier company.

Multiple Address Delivery

We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.

Standard Delivery On Orders

AquariaKLCC.com offers Standard Delivery Charges on online orders. Delivery charges are currently fixed at:

Peninsular Malaysia: RM7.00 with every transaction

Sabah and Sarawak: RM12.00 with every transaction

We strive to deliver your purchased products in shortest time possible. All orders are in processed as soon as the transaction is confirmed. After ordering, you will receive an email to notify which courier company your package is shipping with. Our courier partners deliver Monday – Friday, excluding weekends and public holidays.

Next Business Day Delivery

  1. Confirmed orders will be delivered on the next business day if they are placed before 2PM, Monday – Friday, excluding public holidays.
  2. Orders placed on Friday after 2PMand over the weekend will be processed on Monday and will be delivered out on Tuesday by the courier company, excluding public holidays.
  3. Next Business Day Delivery is not available for East Malaysia (Sabah/Sarawak) addresses.
  4. Delivery to rural or remote areas may take an additional 2 – 3 working days.

Sale/ Promotional Periods

During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.

  • Peninsular Malaysia: Additional 3 – 5 working days for your order to arrive.
  • Sabah/Sarawak: Additional 3 – 7 working days for your order to arrive.

Delivery to East Malaysia (Sabah & Sarawak)

  • All orders to East Malaysia (Sabah or Sarawak) will be processed and delivered within 3-7 working days, depending on the shipping destination.