T & C

terminology

In these Terms and Conditions, the following words shall have the following meanings:

“Company” Aquaria KLCC “Management” The Management of aquariaKLCC “Staff” The staff, employees, coordinators, Supervisors and representatives of aquariaKLCC “Visitor(s)” The company, firm or individuals present within aquariaKLCC “Ticket(s)” The entry ticket and respective cost of that ticket into aquariaKLCC “Infant” Visitor(s) between the ages of 0 to 2 “Child” Visitor(s) between the ages of 3 to 12 “Adult” Visitor(s) between the ages of 13 to 59 “Senior Citizen” Visitor(s) between the ages of 60+.

Online Ticketing Terms & Conditions:

  • This section explains the terms and conditions you are agreeing to when you use aquariaKLCC’s online ticketing facility. Please read the terms & conditions carefully. By using this online ticketing facility, you agree to abide by the following terms and conditions. If you do not accept any of these terms and conditions, please discontinue your access of this online service immediately.
  • This online ticketing is currently only to be used for the purchase of aquariaKLCC entrance tickets only.
  • All transactions are in Ringgit Malaysia (RM).
  • aquariaKLCC shall not be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this facility.
  • Tickets bought online are valid for a single entry upon planned date of visit.
  • Online tickets are activated 2 hours after purchase. If you plan to visit on the same day of upon purchasing, kindly allow up to 2 hours before dropping by.
  • All online purchases are confirmed bookings and no refund, exchanges or cancellations will be allowed even if the tickets are not redeemed / collected.
  • All rates stated herein are subject to change without prior notice.
  • Payment Terms: Pre-payment must be made via credit card before the aquariaKLCC tickets ordered hereunder are issued.
  • Cancellation and Amendment Policies: The ticket order as set out in this Order Confirmation (as defined below) shall be deemed final. Accordingly, no refund will be provided in the event of cancellation of the ticket order and no amendment to the ticket order will be entertained.
  • Adult refers to ages 13 to 59.
  • Child refers to ages 3 to 12. Infant below 3 years old are welcome into aquariaKLCC for free.
  • Senior Citizen refers to age 60 and above.
  • Additional Rules and Regulations apply in aquariaKLCC.
  • No refund will be provided for any unused tickets.
  • No request to change the validity date of the entrance tickets shall be entertained.
  • In the event of no-show within the validity period, there will be no refund for your tickets purchase.
  • Admission ticket is only applicable during aquariaKLCC normal operating hours and not admissible to special event.
  • This entitlement is not upgradable to any other ticket categories or annual passes.
  • Any alteration/ mutilation on the tickets / confirmation email will render it null and void.
  • aquariaKLCC reserves the right to close the booth for special occasions/events.
  • aquariaKLCC reserves the right to amend, delete and/or add to these terms and conditions without prior notice at its sole and absolute discretion.

Disclaimer
The following statement explains aquariaKLCC’s Privacy Policy (“this Policy”) regarding the personal information collected by aquariaKLCC about you. Upon registration and from time to time, you will be asked to submit personal information about yourself (eg name and email address etc.) in order to use the Aquaria KLCC Website. By providing Aquaria KLCC with your details in the fields requested, you enable aquariaKLCC to provide you with its services located at www.klaquaria.com and its related channels (“aquariaKLCC Service”). We will treat such personal information in accordance with this Policy. This privacy policy covers aquariaKLCC and its website www.aquariaklcc.com and its related channels.

The aquariaKLCC Service is provided to you subject to the aquariaKLCC Website Terms of Use & Notices and in accordance with the laws of Malaysia. aquariaKLCC will act in accordance with current Malaysian legislation on personal information protection in this Policy and as far as practicable, aim to meet current Internet best practice.

The term Authorised Third Parties describes the contractors, agents and third party suppliers with whom aquariaKLCC or other members of the aquariaKLCC Group enter into agreements from time to time and persons with whom they may contract in order to provide the aquariaKLCC Services.

For the purposes herein, all words and expressions shall have the same meaning as in the aquariaKLCC Website Terms of Use & Notices, except where otherwise expressly stated.

By submitting your information, you consent to the use of your personal information collected by us, in the manner as set out in this Policy.

Terms & Conditions For General Tickets

  • Purchased tickets are only valid to use according to the designated date of visit.
  • Non-transferable and non-refundable.
  • Only for Aquaria KLCC admission tickets.
  • Payee’s presence and e-mail address are required during check-in as verification purposes.
  • Additional surcharge of RM10 for each ticket will be imposed if the travelling date is different from the designated date.

Terms & Conditions For MYKAD & MYKID Tickets

  • Purchased tickets are only valid to use according to the designated date of visit.
  • Non-transferable and non-refundable.
  • Only for Aquaria KLCC admission tickets.
  • MyKad & MyKad are required during check-in, together with the payee and email address as verification purposes.
  • Additional surcharge of RM10 for each ticket will be imposed if the travelling date is different from the designated date.

  

Kuala Lumpur Convention Centre, Jalan Pinang, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: +603-2333 1888 Fax: +603 2380 0069 Email: marketing@aquawalk.com
©Copyright 2019 aquariaKLCC. All Rights Reserved. Website Design by Maximus - Malaysia Web Design Company

  

Kuala Lumpur Convention Centre, Jalan Pinang, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: +603-2333 1888 Fax: +603 2380 0069 Email: marketing@aquawalk.com
©Copyright 2019 aquariaKLCC. All Rights Reserved. Website Design by Maximus - Malaysia Web Design Company