Terms & Conditions - Aquaria KLCC

Terms & Conditions


In these Terms and Conditions, the following words shall have the following meanings:

“Company” Aquaria KLCC “Management” The Management of Aquaria KLCC “Staff” The staff, employees, coordinators, Supervisors and representatives of Aquaria KLCC “Visitor(s)” The company, firm or individuals present within Aquaria KLCC “Ticket(s)” The entry ticket and respective cost of that ticket into Aquaria KLCC “Infant” Visitor(s) between the ages of 0 to 2 “Child” Visitor(s) between the ages of 3 to 12 “Adult” Visitor(s) between the ages of 13 to 59 “Senior Citizen” Visitor(s) between the ages of 60+.


  • Safety measures. Following the Federal and State Government’s new standard operating procedure we have organized specific safety standards at each of our attractions display in an effort to safeguard the health, safety and well-being of visitor(s). A full list of safety actions that being taken are available on Aquaria KLCC website.
  • Visitor requirements. This new safety and health standards have been developed in response to the Covid-19 as well as the safety and well-being of all parties (visitor(s), staff(s), animal(s)). All visitor(s) is required to comply with the new Aquaria KLCC standard operation procedure (SOP) henceforward any non-compliant to Aquaria KLCC terms and conditions, Aquaria crew reserves the right to end the visitor’s program throughout with Aquaria KLCC.
  • Acceptance of riskThe safety measures that are being and have been implemented are to minimize any potential risk of Covid-19 virus. Therefore, anyone visiting Aquaria KLCC visitors should be aware of the risks they face and Aquaria KLCC will not compromise on the risks posed by visitors.

Online Ticketing Terms & Conditions

  • This section explains the terms and conditions you are agreeing to when you use Aquaria KLCC’s online ticketing facility. Please read the terms & conditions carefully. By using this online ticketing facility, you agree to abide by the following terms and conditions. If you do not accept any of these terms and conditions, please discontinue your access of this online service immediately.
  • This online ticketing is currently only to be used for the purchase of Aquaria KLCC entrance tickets only.
  • All transactions are in Ringgit Malaysia (RM).
  • Aquaria KLCC shall not be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this facility.
  • Tickets bought online are valid for a single entry upon planned date of visit.
  • Online tickets are activated 2 hours after purchase. If you plan to visit on the same day of upon purchasing, kindly allow up to 2 hours before dropping by.
  • All online purchases are confirmed bookings and no refund, exchanges or cancellations will be allowed even if the tickets are not redeemed / collected.
  • All rates stated herein are subject to change without prior notice.
  • Payment Terms: Pre-payment must be made via credit card before the Aquaria KLCC tickets ordered hereunder are issued.
  • Cancellation and Amendment Policies: The ticket order as set out in this Order Confirmation (as defined below) shall be deemed final. Accordingly, no refund will be provided in the event of cancellation of the ticket order and no amendment to the ticket order will be entertained.
  • Adult refers to ages 13 to 59.
  • Child refers to ages 3 to 12. Infant below 3 years old are welcome into Aquaria KLCC for free.
  • Senior Citizen refers to age 60 and above.
  • Additional Rules and Regulations apply in Aquaria KLCC.
  • No refund will be provided for any unused tickets.
  • No request to change the validity date of the entrance tickets shall be entertained.
  • In the event of no-show within the validity period, there will be no refund for your tickets purchase.
  • Admission ticket is only applicable during Aquaria KLCC normal operating hours and not admissible to special event.
  • This entitlement is not upgradable to any other ticket categories or annual passes.
  • Any alteration/ mutilation on the tickets / confirmation email will render it null and void.
  • Aquaria KLCC reserves the right to close the booth for special occasions/events.
  • Aquaria KLCC reserves the right to amend, delete and/or add to these terms and conditions without prior notice at its sole and absolute discretion.


The following statement explains Aquaria KLCC’s Privacy Policy (“this Policy”) regarding the personal information collected by Aquaria KLCC about you. Upon registration and from time to time, you will be asked to submit personal information about yourself (eg name and email address etc.) in order to use the Aquaria KLCC Website. By providing Aquaria KLCC with your details in the fields requested, you enable AquariaKLCC to provide you with its services located at www.klaquaria.com and its related channels (“aquariaKLCC Service”). We will treat such personal information in accordance with this Policy. This privacy policy covers Aquaria KLCC and its website www.aquariaklcc.com and its related channels.

The Aquaria KLCC Service is provided to you subject to the Aquaria KLCC Website Terms of Use & Notices and in accordance with the laws of Malaysia. Aquaria KLCC will act in accordance with current Malaysian legislation on personal information protection in this Policy and as far as practicable, aim to meet current Internet best practice.

The term Authorised Third Parties describes the contractors, agents and third party suppliers with whom Aquaria KLCC or other members of the Aquaria KLCC Group enter into agreements from time to time and persons with whom they may contract in order to provide the Aquaria KLCC Services.

For the purposes herein, all words and expressions shall have the same meaning as in the Aquaria KLCC Website Terms of Use & Notices, except where otherwise expressly stated.

By submitting your information, you consent to the use of your personal information collected by us, in the manner as set out in this Policy.

Terms & Conditions For General Tickets

  • Purchased tickets are only valid to use according to the designated date of visit.
  • Non-transferable and non-refundable.
  • Only for Aquaria KLCC admission tickets.
  • Payee’s presence and e-mail address are required during check-in as verification purposes.
  • Additional surcharge of RM10 for each ticket will be imposed if the traveling date is different from the designated date.

Terms & Conditions For MYKAD & MYKID Tickets

  • Purchased tickets are only valid to use according to the designated date of visit.
  • Non-transferable and non-refundable.
  • Only for Aquaria KLCC admission tickets.
  • MyKad & MyKad are required during check-in, together with the payee and email address as verification purposes.
  • Additional surcharge of RM10 for each ticket will be imposed if the traveling date is different from the designated date.